Refund policy
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Perishable items, personal care items, and clearance/sale items are not eligible for return unless received damaged or defective.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging at junctionmart.store@gmail.com. We will arrange a replacement or refund at no additional cost to you.
Return Process
- Email us at junctionmart.store@gmail.com with your order number and reason for return.
- Our team will review your request and confirm return eligibility within 2 business days.
- Once approved, we will guide you on how to send the item back (or arrange pickup, where available).
Refunds
- Approved refunds will be processed within 7–10 business days after we receive and inspect the returned item.
- Refunds for Cash on Delivery (COD) orders will be made via bank transfer or mobile wallet (JazzCash/Easypaisa).
- Refunds for prepaid orders will be credited back to the original payment method, where supported.
Non-Returnable Items
- Items marked "Final Sale."
- Products damaged due to customer misuse.